Hi - This really is our 3rd attempt in per week to get your contact information and facts so we might take appropriate motion on the issue. As we indicated in former responses, we are not able to identify you from the remark and would recognize you emailing us at information@astrumsolar.
Like Other people listed here, I had my photo voltaic technique set up by Astrum Photo voltaic back in 2010. Their customer support was great along with the arrays have carried out flawlessly. I had advised the business to Many others. Not too long ago, I had the arrays eradicated and reinstalled in an effort to re-shingle the roof. The process of looking to produce a reaction from Immediate Power customer support is is precisely as described by the a number of reviewers giving the "Substandard" rankings.
A great contractor is like a good mechanic: uncover the correct one and you will have a spouse in home enhancement For a long time to return. Learn More Emergency Repairs
In the beginning I wasn''t guaranteed if the solar panels would make ample power for my property, but soon after getting them on for three months all I can say is wow. A few months in and We've got a a thousand kilowatt surplus, and a few months without a Invoice from the electric business.... read through much more
Once i talk to how to help make the payment, the HQ couldn''t get me a solution! Neither could they give me a purpose why the undertaking was delayed! Appear to see, ninety six days once the agreement signed, they'd leasing issues Along with the lending corporation about terms from their agreement! Hardly ever did anybody notify me of the challenge till it absolutely was as well late.... now I sit here, cancelled my venture, waiting for my deposit and it''s been two months! The company has had a lot of excellent reviews but now it reveals they grew far too significant also speedy and couldn''t handle it. Shame.. following time I recommend going with an individual Area wherever the HQ is situated LOCALLY.... browse more
Ultimately just after several phone calls once again, all around September 2012 Astrums customer care tells me they ended up out and tells me once more the micro inverters ought to be replaced having said that they did not have an concept of when they may arrive out. Immediately after telling customer care that it is totally rediculous that I need to wait so extended to even have a call again, he tells me These are much too occupied with new installs and we might be put on a waiting around record. Wow that built me come to feel truly superior and appreciated. March 2013 Astrum last but not least reveals up and replaces the lousy micro inverters. Its now September 2014, 3 extra micro inverters have stopped Doing the job during the spring 2014 and Astrum Customer service hasn't responded to my phone calls. What a shock!!! Many of us stop by my house and question with regard to the solar program. I convey to everyone Its wonderful to obtain but I do warning about Astrums Customer Service.... go through far more
Mr. Newsome - thank you in your generous responses concerning your encounter with Astrum. Our web-site groups really are a supply of pride for us and we really take pleasure in it when one of our customers phone calls them out for excellent overall performance. Thank you a great deal of for your organization.
We're back on line and all the things is Doing work and drawing electrical power as though we in no way altered a issue. Making that First cell phone call to contain the Evaluation performed was one of the best moves We've got ever produced to cut back our carbon footprint and established an instance for our kids.... read much more
If you're looking for any roofer in Falkirk? Glimpse no more. Certainly remarkable from start off to complete. Been let down by nearby roofer prior to now, but Brian has re instilled my faith in tradespeople.
We achieved with three photo voltaic companies before we went with Direct Strength Solar. We uncovered all the procedure with them to become successful and educational.
Howdy - we wish to apologize for The shortage of interaction you happen to be dealing with with regards to your set up.
We couldn't be happier for you personally! We like referrals and reward our consumers who unfold the phrase about the benefits of going solar the ideal way with Immediate Electricity Photo voltaic. You are able to learn more about This system online and thanks once more for The sort words. Delight in Those people photo voltaic savings!
That remaining mentioned, we've been happy that somebody is dealing with you to have that fixed. We'd also be over joyful to compensate you to the $twenty-twenty five in missing ability by way of a gift card. For those who message me at firstname.lastname@example.org I can help facilitate that.
Since we are unable to detect you from a post below, it will assist us to resolve The difficulty if you could potentially e mail us at email@example.com and supply your Get hold of information and facts and reference this post. We are going to Speak to you to deal with the issues. Thank you.